Delivery and Returns Policy

At NORCARTON LIMITED, we are committed to ensuring a smooth and transparent process for the delivery of products (if applicable) and handling returns. This policy explains our procedures and guidelines.

1. Delivery Policy

• Scope of Delivery: Delivery is only applicable to certain products and services, as specified at the time of purchase. Vehicle-related services (e.g., wraps, tinting, and installations) are performed on-site and are not eligible for delivery.
• Delivery Times: For products ordered through NORCARTON LIMITED, estimated delivery times will be provided at the time of purchase. Delivery times may vary based on location and product availability.
• Delivery Charges: Any applicable delivery fees will be communicated during the purchase process and included in the total payment.
• Delivery Address: Customers are responsible for providing accurate and complete delivery information. NORCARTON LIMITED will not be held liable for delays or non-delivery resulting from incorrect details.

2. Returns Policy
   Eligibility for Returns:

• Returns are accepted for products purchased directly from NORCARTON LIMITED if the product is:
  • Faulty or damaged upon delivery.
  • Incorrectly supplied or does not match the description provided.
  • In unused and original condition, including all packaging and documentation (if applicable).

Exclusions from Returns:

• Customized or personalized items.
• Products that have been used, installed, or tampered with after delivery.
• Services that have already been performed.

3. Return Process

• To initiate a return, please email Info@norcarton.co.uk within 14 days of receiving the product. Include the following details:
  • Your full name and contact information.
  • Order number or proof of purchase.
  • A description of the issue or reason for return.
• Once your return request is reviewed, we will provide instructions on how to return the product.

4. Refunds for Returns

• Approved returns will be eligible for a refund or replacement, as agreed upon.
• Refunds will be processed to the original payment method within 14 working days after the returned product is received and inspected.

5. Responsibility for Return Shipping

• Customers are responsible for the cost of return shipping unless the product was faulty, damaged, or incorrectly supplied.

6. Changes to This Policy
   NORCARTON LIMITED reserves the right to amend this policy at any time. Updates will be posted on our website.

Contact Us
For questions or assistance regarding deliveries or returns, please contact us at:
Email: Info@norcarton.co.uk
Address: Unit 1, 48 Church Street, Bilston, Wolverhampton, West Midlands, WV14 0AH
Company No: 15246576