Refund Policy

At NORCARTON LIMITED, we strive to provide exceptional service and ensure customer satisfaction. This Refunds Policy outlines the conditions under which refunds may be issued for our services.

1. Deposits and Payments

• A deposit may be required to secure your booking. Deposits are generally non-refundable unless otherwise specified at the time of booking.
• Full payment is due upon completion of the service unless pre-arranged otherwise.

2. Refund Eligibility
   Refunds will only be considered under the following circumstances:

• Service Cancellation by NORCARTON LIMITED: If we are unable to deliver the agreed service due to unforeseen circumstances, you may be eligible for a full refund.
• Customer-Initiated Cancellation: Refunds for cancellations made by the customer will be assessed based on the notice period provided:
  • Cancellations made at least 48 hours before the scheduled appointment may qualify for a partial refund or a rescheduling option.
  • Cancellations made less than 48 hours before the scheduled appointment may not qualify for a refund.

3. Non-Refundable Services

• Services that have already been rendered or customized to your requirements are non-refundable.
• Materials or products purchased specifically for your service are non-refundable.

4. Dissatisfaction with Service
   If you are unsatisfied with the service provided, please contact us immediately at [email protected]. We will work with you to address your concerns and, where appropriate, offer a resolution, which may include corrections or partial refunds at our discretion.
5. How to Request a Refund
   To request a refund, please email [email protected] with the following details:

• Your full name and contact information
• The service or product in question
• A detailed explanation of your request and the reason for the refund

We aim to review and respond to refund requests within 7 working days.

6. Payment of Approved Refunds
   Refunds will be processed using the original payment method unless otherwise agreed. Please allow up to 14 working days for the refund to appear in your account, depending on your payment provider.
7. Changes to This Refunds Policy
   NORCARTON LIMITED reserves the right to modify this Refunds Policy at any time. Any changes will be posted on our website.

Contact Us
For further assistance regarding refunds, please contact us at:
Email: [email protected]
Address: Unit 1, 48 Church Street, Bilston, Wolverhampton, West Midlands, WV14 0AH
Company No: 15246576